Dispute Resolution, Complaints

Alternative Dispute Resolution (ADR)

Alternatively, you can refer the dispute via the European Commission’s Online Dispute Resolution (ODR) Platform, which will then forward it on to the relevant ADR entity.

The nominated ADR entity will act as an impartial adjudicator on disputes that arise between Justinbet and a Customer only when:

the Customer has been through Justinbet’s own internal Customer Complaint process and

a deadlock regarding the resolution exists.

ADR is a free of charge service and the ruling reached by the nominated ADR entity will be considered final by both Justinbet and the Customer, subject to full representation being given to all parties involved.


This Privacy Notice is linked to our General Terms And Conditions. You should read and understand both documents. We update this Privacy Notice as and when our processes change.

If you have any queries about the information in this notice, please send your enquiry to our Customer Services department who'll be able to assist you. Customer Services can be contacted via chat.